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Open Access Article
1 - The effect of insurance customers' perception of quality of services provided
seyed morteza ghayour baghbani omid behboodi ali pourang haniye feyzabad -
Open Access Article
2 - The Effect of Strategic Innovation on Customer’s Willingness to Buying: The Moderator role of Innovation Capabilities
esfandyar mohamadi vahid sharafi Saeid Vaisi -
Open Access Article
3 - Enhancing Innovative and Sale Performance through Customer Knowledge Management
Nasser Asgari -
Open Access Article
4 - Investigating the Mediating Role of Commitment and Satisfaction in Relationship between Service Quality and Customers' Retention in Banking Industry (Case Study: Post Bank Iran - Langarud Branches)
haniyeh alijani -
Open Access Article
5 - Model to improve banking by Using customer knowledge management and Mobile Banking and Its Impact on Customer Loyalty
narges rezaei malek -
Open Access Article
6 - A Model for impacts of Investment in IT on customer satisfaction, using Structural Equation Modeling and Path Analysis
jafar bagherinejad behtaj rasouli -
Open Access Article
7 - Product purchasing prediction in an online store by designing an artificial neural network using clickstream data
Mahbube Mottaghi -
Open Access Article
8 - Assessment of self-serving technologies according to customer’s continuous usage of self-serving banking services
behnam golshahi -
Open Access Article
9 - Model of customer loyalty in e-commerce recommender systems
Leila Ebrahimi -
Open Access Article
10 - Effect of using of e-commerce on consumer behavior (Case study: Online customers of RIGHTEL company)
maryam mahmoodi -
Open Access Article
11 - An Analysis of Customer Behavior in online shopping of electronic products
Razieh Rouhi DEHKORDI -
Open Access Article
12 - Identification of Effective Factors on Customer Loyalty using USSD Codes by Structural Equation Modeling Approach
fatemeh shahbazi -
Open Access Article
13 - Determine the level of customer satisfaction in e-commerce by using gamification (Case Study: Customers of the Bamilo company site)
Semiramis Torabi -
Open Access Article
14 - A Framework for Identifying and Ranking Criteria for Evaluating the Quality of Electronic Services (Case studies: Golestan website of Payame-noor university)
Hossein Babaee mahmood salehesfahani fateme noorani -
Open Access Article
15 - A model for improving banking services using customer knowledge management and mobile banking and examining its impact on customer loyalty in Bank Mellat
narges rezaei Mohammad rezaei -
Open Access Article
16 - Investigating the effect of using various marketing strategies on social networks on gaining the trust of council customers Investigating ترجمههای investigate فعلفراوانی بررسی کردن investigate, check, peruse, survey, study رسیدگی کردن consider, attend, check, investigate, inspect, investigate استفسار کردن investigate وارسی کردن sift, investigate پژوهیدن investigate, inquire, research, search تحقیق کردن investigate, inquire, verify, assay, interrogate, question اطلاعات مقدماتی بدست اوردن investigate جستار کردن investigate تفتیش کردن inquire, inspect, investigate, revise باز جویی کردن examine, assay, inquire, interrogate, investigate, cross-examine تعریفهای investigate فعل ۱ carry out a systematic or formal inquiry to discover and examine the facts of (an incident, allegation, etc.) so as to establish the truth. police are investigating the alleged beating مترادفها: check outsuss outgive something the once-overscope outinquire intolook intogo intolook overprobeexplorescrutinizeconduct an investigation intoconduct an inquiry intomake inquiries abouttry to get to the bottom ofinspectanalyzestudyexamineconsiderresearchsearch/sift the evidence concerningpore overdelve intoauditevaluatefollow up مترادف investigate فعل check outsuss outgive something the once-overscope out inquire intolook intogo intolook overprobeexplorescrutinizeconduct an investigation intoconduct an inquiry intomake inquiries abouttry to get to the bottom ofinspectanalyzestudyexamineconsiderresearchsearch/sift the evidence concerningpore overdelve intoauditevaluatefollow up همچنین ببینید investigate
farzaneh milani jafari zenouzi -
Open Access Article
17 - Designing a competitiveness model using strategic cognitive complexity; Investigating the mediating effect of market intelligence
gholamreza Amini Khiyabani davood feiz -
Open Access Article
18 - Presenting a Green Supply Chain Model for Dairy Products with Emphasis on Customer Satisfaction: Combining Interpretive Structural Modeling Approaches and Network Analysis Process
ali yousefi mahdi homayonfar abdolaziz pagheh amir akhavanfar -
Open Access Article
19 - “Journey” in Gnostic Prose Texts
هوشنگ محمدي افشار -
Open Access Article
20 - Globalization and Iranian Ethnic Identity with a Focus on Language and Customs
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Open Access Article
21 - A RFMV Model and Customer Segmentation Based on Variety of Products
Saman Qadaki Moghaddam Neda Abdolvand Saeedeh Rajaee Harandi -
Open Access Article
22 - Analysis of Business Customers’ Value Network Using Data Mining Techniques
Forough Farazzmanesh (Isvand) Monireh Hosseini -
Open Access Article
23 - The Innovation Roadmap and Value Creation for Information Goods Pricing as an Economic Commodity
Hekmat Adelnia Najafabadi Ahmadreza Shekarchizadeh Akbar Nabiollahi Naser Khani Hamid Rastegari -
Open Access Article
24 - Investigating the effect of Electronic Customer Relation Management (E-CRM) on organizational innovation in government service organizations (Case study: Semnan government counter offices)
Atefeh Falllah Seyed Mohammad Hassan Hosseini Mohsen Lotfi -
Open Access Article
25 - Propose an E-CRM Model based on Mobile Computing Technology in Pharma Distribution Industry
Alireza Kamanghad Gholamreza Hashemzade Mohammadali Afshar kazemi Nosratollah Shadnoosh -
Open Access Article
26 - Comparative study of the goals of punishment in the beliefs and beliefs of customary law and Islamic teachings
Amir Vatani Amir hasan niaz poor Farzad Askari -
Open Access Article
27 - The Analysis of Love in Orfi Shirazi Lyrics with an Approach to Iran Thinking System
mohsen berahmand -
Open Access Article
28 - The effect of prototyping on the success of new product success with moderator role of customer involvement and Speed of information dissemination (case study: companies located in Khorasan Razavi Science and Technology Park)
Morteza Rojuee Morteza Ghayour Ehsan Sobhani -
Open Access Article
29 - The effect of customer ¬orientation and customer relationship management (CRM) infrastructure capabilities on innovative behavior
mahdi Almodarresi Hooshmand Bagheri Gara Bolagh mohammadreza gholami fateme mohammadi -
Open Access Article
30 - A dairy Products Green Supply Chain model with Emphasis on Customer Satisfaction: Combining Interpretive Structural Modeling Approach and Analytical Network Process
Ali Yousef Mahdi Homayounfar abdolaziz pagheh amir akhavanfar -
Open Access Article
31 - Developing Customer Knowledge Management Process Model Using Customer Relationship Management Systems
Maryam Ashoori Mona Sharif khani Mohammad Jafar Tarokh -
Open Access Article
32 - The Role of Knowledge Management on Improvement of Marketing Activities Case Study of Active Company in Medical Equipment
Peyman Akhavan Maryam dehghani -
Open Access Article
33 - The Role of IT in Establishing Electronic Customer Relationship Management (eCRM)
Mohammad hosein Jarahi Saeed Saeida Ardekani Mohammad Zareiyan -
Open Access Article
34 - The Effect of IT Investments on Customer Satisfaction
Behtaj Rasoli Poshte Jafar Bagheri Nejad -
Open Access Article
35 - Integration of Customers in Front-End of Innovation (FEI) by Open Innovation Approach: Generation and Selection of Innovative Product Ideas
Ali Asghar Molaie Babak Shirazi Javad Soltanzadeh -
Open Access Article
36 - The Impacts of Business Intelligence, Customer and Loyalty Satisfaction and Brand Value in Iran Hygienic and Cellulose Industry
Reza Aghaei Milad Aghaee -
Open Access Article
37 - A Pattern for Promotion of the New Product Development Success Based on Customer Involvement Capability, Customer Knowledge Absorption and Resources Slack
sadaf Veshkaeinezhad Mostafa Ebrahim pour Azbary Mohammad Doustar -
Open Access Article
38 - Phenomenology of customers’ hope for banking services in Keshavarzi Bank with an approach involving ethics, innovation and quality management system
asghar ahmadi farshid namamian Ali Asghari Sarem Tohfeh Ghobadi Lamouki -
Open Access Article
39 - Satisfaction survey and Solutions to make customer satisfaction of Regional Water Company Approach to water conservation (Area of study: Khorasan Razavi)
مریم حسن نژاد ناصر شاهنوشی حجت هریوندی -
Open Access Article
40 - Decreasing of gap between service quality in direction of increasing of customers, stabilized value with assistance of SERVQUAL model
مصطفی کاظمی سعیده فنودی -
Open Access Article
41 - The relation between organizational learning culture and customer satisfaction: The mediating role of job satisfaction
مهدی حقیقی کفاش زهره دهدشتی شاهرخ حسن غریبی -
Open Access Article
42 - Investigating the influential factors in the creation of brand equity in higher education (A study of Payame Noor University)
میرزا حسن حسینی رومينا فرهادي نهاد -
Open Access Article
43 - Identify factors affecting Internet Banking Service Quality Case Study: Mellat Bank customers
maryam akhavan مجید باقری -
Open Access Article
44 - The Impact of Customer’s Emotion upon Product Features with Kansei Engineering Approach
gholamreza hashemzade khorasegani Mohammad Reza Bahrami -
Open Access Article
45 - The effect of good character of managers on organizational commitment of employees (Case study: Islamic Republic of Iran’s Customs Administration)
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Open Access Article
46 - The Role of Agile Manufacturing in Improving Organizational Productivity
gholamreza hashemzade khorasegani Mohammad Reza Bahrami -
Open Access Article
47 - Survey the effect of market orientation on Business performance using the model of Harrison and walker
علی اکبر جوکار نبی الله نجاتی زاده -
Open Access Article
48 - Modeling of the Factors affecting customer loyalty on internet brand using Fuzzy DEMATEL technique Mobin Net company
شادی پارسایی منش Ali Bonyadi Naeini -
Open Access Article
49 - Assessing the impact of organizational change tend to increase customer satisfaction with regard to relationship marketing
zahra ameri -
Open Access Article
50 - Providing a New Method for Customer Satisfaction Data Analysis (Case Study: Automotive Industry: Logan Car)
mahnaz ebrahimi sadr abadi ali mohammad kimiagari seyed mahdi seyed esfahani -
Open Access Article
51 - Proposing a model for evaluating the Customer Satisfaction Index (CSI) in the field of Information Technology (case study: The ICT guild organization companies in Tehran)
Milad Kolagar Daroonkola -
Open Access Article
52 - The Effect Of Customer Knowledge Management Performance With Moderating Role Of Innovation Capability In Insurance Industry : A Case Study On Alborz Insurance Company
nasrin talaeefard Farhad Sanjarifard nader salehi -
Open Access Article
53 - The effect of service brand dimensions on brand loyalty with the mediating role of customer satisfaction and brand attitude: A case study of Keshavarzi Bank branches in Torbat-e Heydarieh
وجیهه هوشیار Mohammad rostampour -
Open Access Article
54 - The effect of risk and resources on Firm's growth strategies in high tech industries
mohsen Parsajam Bahman Hajipour Esmaeil Fadaei Nejad -
Open Access Article
55 - Using Meta-Synthesis Method to Proposing a Comprehensive Model of Effective Factors in Persuasive Advertising
sahar mashhadi Tahmours Hasangholi Pouryasouri Soheila Bourghani Farahani abdolhossein karam pour -
Open Access Article
56 - Provide a Model for Customer Advocacy (Detergents Customers in Tehran
mirza hasan hosseini Mohammad MahmoodiMeymand علی اکبر جوکار Farzane sadat hosseiny -
Open Access Article
57 - Investigating the relationship between customer satisfaction and customer complaints and trust in the municipality of Tehran
hamidreza fouladgar abbas saghaee -
Open Access Article
58 - Explaining a model for sacrifice based on customer experience in the hotel industry (four and five stars in Shiraz)
jahanbakhsh rahimi baghmalek seyed abolghasem mira Mohammad Haghighi -
Open Access Article
59 - Factors Affecting Customer Participation in the New Product Development Process: Case study of food industry of Mazandaran province
khorshid forughinia ali akbar Jowkar Mohammad Mahmoudi Maymand mirza hassan hosseini -
Open Access Article
60 - Math Modeling Customer Satisfaction with Dynamic Planning Approach (Case Study: Saipa Automobile Companies, Iran Khodro and Pars Khodro(
kamran jalilian kameleh nasiri -
Open Access Article
61 - Investigating the behavior of bank customers after the merger of branches with the development of a cluster analysis model; Case Study: Mellat Bank
رضا قسمتی -
Open Access Article
62 - Analyzing influential factors on non-oil export development in terms of risk in Iran’s Custom Administration
Maryam Tanabandeh Sanjar Salajegheh -
Open Access Article
63 - Social media and value creation: the role of interaction satisfaction
Seyed Amir Hossein Madani Abolfazl Danaei gholamreza jandaghi -
Open Access Article
64 - Assessing the impact of passion on social media on intention of revisit tourists with a mediating role of customer interaction with customer (Case study: Tourists of Isfahan city)
Yazdan Shirmohammadi Ramadan Gholami Awati Maryam Mohammadi Moghaddam -
Open Access Article
65 - The effect of services provided by employees on customers' behavioral goals with the mediating role of their satisfaction (Case study: Razi Insurance customers)
hamid reza masoudi -
Open Access Article
66 - Comprehensive Design Of Empowering Human Resources Using Knowledge Management (Case Study I.R.I Customs)
محمد سعید پوررضا mohamadAli sarlak Ali Jamshidi -
Open Access Article
67 - Investigating the Relationship between Knowledge Management Processes and Factors Affecting Human Resources Empowerment
mohammadsaeed POUR REZA mohamadAli sarlak Ali Jamshidi -
Open Access Article
68 - Investigating effect of front-line of employees’ competences on customer satisfaction with the role of moderating situational conditions (case of study: hypermi of store mashhad
وجیهه هوشیار Seyede farnaz Ahmadi saeed -
Open Access Article
69 - Investigating the Factors Affecting the Performance Evaluation of Social Security Brokers in Isfahan Province
seyedhamid Ghoreishi seyedalireza ebrahimi -
Open Access Article
70 - Investigating the Factors Affecting the Performance Evaluation of Social Security Brokers in Isfahan Province
seyedalireza ebrahimi seyedhamid Ghoreishi -
Open Access Article
71 - Modeling of Electronic Word of Mouth Marketing Based on text mining User comments, A new approach On social commerce
Elham Ramezani Ali Rajabzadeh Ghatary Vahid Baradaran Maryam Shoar -
Open Access Article
72 - Designing an evaluation model of the effective factors on customers’ satisfaction with a system dynamics approach in the ceramic tile industry of Yazd province
amir ehsan Ishaqiyeh Firouzabadi -
Open Access Article
73 - Intelligent Bargaining in Market Using Reinforcement Learning
M. A. Saadatjoo V. Derhami فاطمه سعادت جو -
Open Access Article
74 - Outage Power Cost Calculation and Optimal Interruption Allocation to the Customers
Mahdi Khajeh Rezaei Gh. yousefi Ebrahim Shayesteh -
Open Access Article
75 - Identification and evaluation of factors influencing the culture of E-learning for adoption of IT and implementation of SCRM
میثم کیوانی Mehdi Zrak hossein momeni mahmouei Ali Hosseinzadeh -
Open Access Article
76 - presenting a Model of customer engagement Co-Creation :A dual perspective Co-Creation value for the customer and the company
mitra mobini Samad Aali Alireza Bafandeh Zendeh houshang taghizadeh -
Open Access Article
77 - A Study Of Pass Of Risk And Its Review In Case Of Customer-Specific Options
ziba mirzaaqazadeh Reza Maghsoody -
Open Access Article
78 - Relationship between organizational citizenship behavior and customer citizenship behavior and its effect on the performance of Kohgiluyeh and Boyer-Ahmad Gas Company
sajad mousaviabad -
Open Access Article
79 - The Impact of Co-branding Elements on Customers’ Satisfaction and Loyalty in Chain Restaurants in Tehran
Jafar Ahangaran رضا اصلاني -
Open Access Article
80 - The Effect of Water Conservation and Waste Reduction Management on Increasing the Customer Loyalty in the Hotel Industry
Maryam Mesbahi Shokrieh Taheri Zahra Akbari -
Open Access Article
81 - Investigating the Effect of Organizational Citizenship Behavior on Service Quality, and Customers' Satisfaction and Loyalty in the Hotel Industry: A Case Study of Mazandaran Province’s Parsian International Hotels
jafar bahari mehdi karoubi Shahla Bahari -
Open Access Article
82 - Investigating the Influence of Human Resources Management Activities on Customer Loyalty in the Hoteling Industry Using a Multilevel Approach
zahra Nikkhah-Farkhani Mohammad shaykhzade -
Open Access Article
83 - Investigating the Relationship between Service Quality and Customer's Satisfaction, Loyalty, and Trust: A Case Study of Tehran's Enghelab and Laleh Hotels
jafar bahari Shahla Bahari -
Open Access Article
84 - Investigating the effect of Servicescape on Customer Dysfunction Behaviors respect to the Moderating Role of Customer Vulnerability
Alireza Rajabipoor Roghaye Quchani Maryam Ahmadi Zahrani -
Open Access Article
85 - Designing a model for creating a company's value set, taking into account the customer's ethical value and social ethical value
Keyvan Mohbed Hashem NikouMaram Karim Hamdi -
Open Access Article
86 - Investigating the effect of salespeople’s personal interaction on customers word- of - mouth with mediating role affective customer experience and moderating role of customer ethnocentrism and foreign product affinity (Case study of: customers of Janbo chain stores in Tabriz)
Ramin Bashirkhodaparasti Nasrin Nemati -
Open Access Article
87 - Designing the Model to Identify and Prioritize the Satisfaction Indicators of e-business Customers in Fuzzy Environment Using BWM and TOPSIS
Hamed Mohamadalizadeh Mohammad Javad Ershadi Arman Sajedinejad -
Open Access Article
88 - Designing a dynamic model of brand equity with a focus on fake news and customer knowledge at Coca-Cola
Davood ariannejad Alireza Pouya Hadi Bastam Ali Hosseinzadeh -
Open Access Article
89 - Investigating the effect of employees' perceptions of corporate social responsibilities on organizational pride and customer service commitment
elahe Maneshdavi seyed mehdi mirmehdi فتانه یاراحمدی -
Open Access Article
90 - Role of custom and ethics in the financial rights of couples and its effect on crime prevention
Leila Radpasand Farhad Parvin -
Open Access Article
91 - The position of legal rules in international environmental law
mahnaz farajpoor -
Open Access Article
92 - A Model for Specifying Role of Business Intelligence in Providing Effective Customer Service in Information Technology Companies
Hassan Rashidi Niloofar Tavaroei -
Open Access Article
93 - Examining the role of influencing factors on value co-creation through technologies equipped with artificial intelligence and knowledge management in the tourism industry
Mohammad bashokouh Iman Ghasemi hamedani -
Open Access Article
94 - Presenting a model of structural equations, The effect of brand sensory experience on brand equity with emphasis on the mediating role of customer cognitive, emotional and behavioral attachment in cosmetic products
Abolghasem Gholamreza Tehrani Houshang Asadollah Serajoddin Mohebbi Shahriar Azizi -
Open Access Article
95 - E-Government Service Supply Chain: Identifying Performance Evaluation Indicators (Case Study of e-Customs System in Iran)
jalal zare Rosa Hendijani -
Open Access Article
96 - Proposing an FCM-MCOA Clustering Approach Stacked with Convolutional Neural Networks for Analysis of Customers in Insurance Company
Motahareh Ghavidel meisam Yadollahzadeh tabari Mehdi Golsorkhtabaramiri -
Open Access Article
97 - Investigating the Effect of Customer Brand Identification on Social Influence, Experimental Hedonic Value and Repurchase Intention by Explaining the Role of Antecedent Factors
mahdi sabokro Sadegh Paydar Maryam Ahmadi Zahrani -
Open Access Article
98 - A comparative study of the opinions of clients and managers of non-governmental employment agencies regarding the relationship between service marketing factors and customer attraction
Fereydon omidi -
Open Access Article
99 - The Effect of Relationship Marketing On Customer Retention through Customer Engagement Considering Customer Citizenship Behavior
Reza Pourmohammad morad rezaei dizgah -
Open Access Article
100 - From Introduction to Consumer Behavio: Investigating the Moderator Role od OLE Aesthic Risk and Percived Economic
omid behboodi Zahra Mohamadzadeh Tayebeh Ramezani -
Open Access Article
101 - Compilation of Customer Purchase Behavior Management Model in Insurance Industry
Mohammad Mahmoudi Maymand Taibeh Ramezani Mohammad Mehdi Parhizgar Hadi Movludian -
Open Access Article
102 - Consumer Rights Of Food Products
Mahvash Abolghasem Kashani -
Open Access Article
103 - Prioritizing Virtual Reality Functions in the B2B Customer Journey Using the Fuzzy SWARA Method
Zahra Nikoosefat Rad Pejman Jafari Farid Ahmadi -
Open Access Article
104 - Islamic world and Iranian customs and celebrations
Hossein salehi Masomeh Gharadaghi ahad ebadi Hossein Raissadat -
Open Access Article
105 - Optimizing Hyperparameters for Customer Churn Prediction with PSO-Enhanced Composite Deep Learning Techniques
Mohammad Sedighimanesh Ali Sedighimanesh Hessam Zandhessami -
Open Access Article
106 - Evaluating the Effect of Sustainable Marketing with Customer Equity Approach on Consumer behavior and Organizational Performance (Case Study: Detergent Manufacturer Companies of Iran)
َAbolfazl Dehghani firoozabadi Alireza Asadzadeh firoozabadi vajiheh andalib ardakani -
Open Access Article
107 - Identifying and Prioritizing Content Marketing Criteria Case Study of Snowa Home Appliances Manufacturing Company
Ziba Galvani Hossein Gharebigloo Yaqob alavimatin Nasser Fegh-hi farahmand -
Open Access Article
108 - The Impact of Perceived Service Quality on Customer Citizenship Behavior of Kermanshah National Bank According to the Mediator Role of Customer Satisfaction
فتانه یاراحمدی مه نوش فیلی -
Open Access Article
109 - Designing a structural model and developing the social responsibility of the Customs Organization based on the teachings of Nahjul-Balagha
Siamak Azari Nima Ranjijafaroudi Alireza Farokhbakht Foomani
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